laseronline.co.uk
| About Us Optimist Online is managed by Surf-Wax, a small business based in Exeter, Devon. We are an internet business only, we do not operate a high street shop. If you want to talk to us our number is 01329 663883 (UK office hours). Alternatively you may contact us by using our contact form. |
| Website Errors We reserve the right to decline or rescind any order and refund your payment. We cannot be held responsible for errors in product descriptions or pricing arising from editorial or advertising or typographical errors on our part. We retain the right to refuse to fulfill an order if it has been priced incorrectly. |
| Delivery All orders up to 2 kilos are delivered for £2.50, over 2 kilos is £5.00 regardless of the item(s) purchased. We have an express delivery, please call us to confirm the item is in stock before selecting express delivery. At present the website only takes orders for delivery within the UK. For all other delivery options please contact us via our quick email form or phone. |
| Vat All prices shown are VAT inclusive. |
| Credit Card Security We use PROTX to process credit card payments (www.protx.com). PROTX is a global company offering online credit card processing on their secure servers. Your card details are safe, Worldpay do not pass your card detail to us. PROTX checks the address to which we will deliver against the address your credit card company holds for you, we may decline your order if the addresses do not match. |
| Your Right to Cancel All products sold on this site are subject to the distance selling regulations. You have the right to cancel your order, you can cancel your order at anytime after placing the order and up to 7 days after receiving the goods. (The 7 working day cancellation period starts the "day after" the day that the goods are received.) |
| Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) . We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future nor pass your address to others. The information we will collect about you includes: name, address, phone number, email address. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with the law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser unless modified. Email us for any further information. We operate an opt-in mailing list. We do not pass thisinformation on to any other party. There will be a maximum of 10 mailings in one year. |
| Returns Policy All cancelled orders are expected to be returned to us unopenend and in a saleable condition. Distance selling regulations state that you have a duty of care to return goods in good condition. The customer has to pay the cost of delivery back to us. Please email us for an AUTHORISATION number before returning the goods. When we send you your authorisation number, we will inform you of the address to send the returned goods. We will refund your money within 30 days of receiving the returned goods. |
